Terms and Conditions

TERMS and CONDITIONS:

1. No Party Policy

We have a strict no party or events policy at this property. We can not accommodate any type of event. including parties, hens/bucks weekends or functions.

2. Noise complaints.

Most neighbours live here permanently, please respectful of your neighbours and ensure noise is kept to a minimum during the hours of 10pm-8am. 

3. Compensation.

Before any compensation can be discussed you must allow CHM the chance to rectify all issues. Photos must be supplied so we can lodge a report. If the booking has departed you will have 14 days to contact us about any issues.

4. House rules.

Any breach of the house rules may result in eviction and loss of bond. House rules are as follows:

• No extra people on premises. 
• No unruly behaviour or excess noise. 

Your rental includes a general clean however if there is excess cleaning on your departure charges apply. Extra cleaning includes but is not limited to the below; 

• Excess cleaning ranging from – $100 to $150
• Dirty Dishes – $50
• No rubbish removed – $50
• Food Stains on linen ranging from – $250 to $400
• Missing pool towels – $10 per towel 

5. Damage.

Any damage, breakage or theft is the tenant’s responsibility during their stay. If there is pre-existing damage please report to CHM on your arrival day. If anything is noted as missing or broken on your departure it will be charged against your bond.

We kindly ask all guests to treat the property with the same care and respect they would their own home.

6. Smoking.

Smoking inside the property is strictly prohibited. Use designated smoking areas only. 

A fee of $400 applies if smoke is detected inside the property and a $150 surcharge is applied if cigarette butts are found inside or outside. The same fees apply if Vapes are found. 

7. Lost Property.

Items left behind can be posted at a $25 dollar handling charge plus shipping. We only hold lost property for a max of 2 weeks.

8. Check out.

Check out time is strictly 10:00 am unless late check out is offered or negotiated in advance. Fees apply:

• 11am – $50
• 12pm – $100
• Anytime after 12pm you will be charged the rate for one night as we will have to block the room

Keys not place as instructed upon departure will incur of a $50 fee for retrieval. 

9. Personal Injury and Property Damage. 

The hosts, the property owner or any other representative shall not be liable or responsible for:

(a) any personal injury or consequential damage of any nature whatsoever, however caused, that may be suffered or sustained by the guests or by any other person who may be upon the Premises; or

(b) any loss or damage of any nature whatsoever, howsoever caused, to the Premises, any property belonging to the guests or to any other person while such property is in or about the Premises. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belonging to the property during their stay. The hosts strongly recommends all guests to take out travel & health insurance.

10. Loss of Keys.

Any loss of keys or remote controls need to be reported to us as soon as possible.
The following charges apply for the key replacement.

• Normal hard keys $100 each
• Key cards $100 each
• Security FOBs $50 each
• Garage remotes $200
• Change of locks up to $1000

11. Call out fee.

In the event of a lockout or a staff member is required to attend after hours, a call out fee applies to be paid in cash.

• From 4:30pm to 10pm – $150 (weekends from 3:30pm)
• From 10pm to 12am (midnight) – $200
• From 12am (midnight) to 8:30am – $250

12. Onesite Manager.

If your accommodation is located within a building with onsite management, you agree that your Stay Dates, First Initial, Last Name and Phone Number will be shared with the onsite manager. This is for both safety and security purposes only and no other information is shared.

13. Schoolies.

No schoolies bookings will be accepted under any circumstances.

14. Guest acknowledgement.

The primary guest acknowledges that they have read and understood these terms and conditions and that they are responsible for the compliance of those rules by all other guests as well.

15. Cancellation Policy

Refer to your booking platform for your cancellation policy.

Direct bookings; A 10% non-refundable deposit is taken at the time of booking and the full payment is due 14 days prior to arrival, anything cancelled within the 14 days is non-refundable.